Use your PNR No for all communication with Citilink Travels Indore.. Your PNR No.
serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.
Boarding of Passengers:
Passengers shall report at the boarding point at least 15 minutes prior to the scheduled
departure time. Passengers who do not report on time will be termed as NO-SHOW
passenger and will be denied boarding and Not entitled for any refund of the ticket
amount any how. Citilink Travels Indore. reserves the right to deny boarding to
passengers who are under the influence of alcohol or owing to any misconduct of
behavior/critically ill/stretcher borne which may not be deemed safe for travel by Citilink
Passenger shall present valid e-Ticket along with a valid photo identity card of at least
one of the passengers of the group issued by one the government authority otherwise
they will be denied boarding and not entitled for refund.
Passengers should not carry any goods like weapons, inflammables, firearms,
ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited
under law. Maximum baggage allowed per passenger is 20 Kg, Excess baggage will be
charged as per Citilink Travels Indore. rules. Citilink Travels Indore. shall not take
responsibility in the event of loss or damage to the passenger luggage. Citilink Travels
Indore. reserves the right to disallow any excess baggage carried by the passengers.
Citilink Travels Indore. highly recommends that you remove all valuables (cameras,
jewelry, money, electronics, perishables, etc) and medication from your luggage. In
case, the passenger decides to carry any valuables against the above advice they will
do this at their own risk and shall not hold Citilink Travels Indore. responsible for any
pilferage/ damage etc. to such valuables. Citilink Travels Indore. assumes no liability for
wear and tear to luggage any guest with medical condition or history will travel at his /
her own risk and consequences.
Delay of Service:
Citilink Travels Indore. may delay a bus without any prior notice in case of
circumstances beyond its control. In such circumstances Citilink Travels Indore. delays
a bus more than 2 hours. Citilink Travels Indore. may reschedule the journey on the
next Citilink Travels Indore. service in the same sector subject to availability without any
extra charge based on the passenger's conveyance or enable the full refund of the
ticket as paid by the passengers. The passenger will have to cancel or reschedule the
ticket before the departure of the delayed service else the ticket will become a NO-
SHOW and will not be entitled to any refund or reschedule. Citilink Travels Indore. is not
responsible for the delays caused en route due to unavoidable circumstances like traffic
Citilink Travels Indore. may cancel a service without any prior notice in case of
circumstances beyond its control.
In such circumstances Citilink Travels Indore. shall either reschedule the journey for
travel on the next Citilink Travels Indore. service in the same sector, Subject to
availability without any extra charge based on the passenger's conveyance or enable a
full refund of the ticket as paid by the passenger and shall be under no further liability to
In case of any breakdowns in route, Citilink Travels Indore. will refund the amount on a
prorate basis at the Citilink Travels Indore. booking counters situated at the origin or
destination of the journey. Citilink Travels Indore. will not make any alternate
arrangements of travel for breakdowns en route. Citilink Travels Indore. is not
responsible for any breakdowns of audio, video and air conditioning equipment en route
or in the middle of the journey.
Lost and Found -
The bus staff and the mangenmant (citilink travel) is not Risponsibal Laggage and valubels lost by the Passenger.
Open Ticket - Any Customer make Open ticket Validity are 90 days ur not use this Copun in 90 days they are Tottaly Laps .
Citilink Travels Indore. does not allow any pets on board its service.
Citilink Travels Indore. Helpline 0731-2513939,2513864,2524949,2520909
Citilink Travels Indore. Customer Support Email
Note - The Owner has a right to sift Fimale seat to double seat to singal seat
- Less than 12 hours from the station departure time: 100 % Cancellation Charges
- Between 12 Hrs to 24 Hrs from the station departure time: 40 % Cancellation Charges
- Between 1 to 2 days before station departure time: 30 % Cancellation Charges
- Between 3 to 30 days before station departure time: 20 % Cancellation Charges